Shipping policy

Estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

  • Issues with payment and/or delivery address
  • Products suddenly being out of stock (we do our best to keep accurate numbers on inventory but from time to time it happens)
  • Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

REMEMBER FULFILLMENT - TIME

Orders are printed and/or embroidered in 2–5 business days

REMEMBER SHIPPING - TIME

4-13 business days

* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your order(s). 
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.

Domestic shipping (US and Canada)

  • Flat Rate (Standard) (3–4 business days after fulfillment)
  • Standard rate with CO2 offsetting (3–4 business days after fulfillment) 
  • Express (1–3 business days after fulfillment) *if available

International shipping (US and Canada)

  • Flat Rate (Standard) (5–20 business days after fulfillment)
  • Standard rate with CO2 offsetting (5–20 business days after fulfillment) 
  • Standard DDP (3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only 
  • Express (1–3 business days after fulfillment) *if available

International shipping (Europe)

  • Flat Rate (Standard) (5–20 business days after fulfillment)
  • Standard rate with CO2 offsetting (5–20 business days after fulfillment) 
  • Standard DDP (3–7 business days after fulfillment) UK only 
  • Express (1–3 business days after fulfillment) *if available

Shipping destinations

We ship globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

CANCELLATIONS

To cancel an order please email: cancel@crashtheory.shop

*MUST Cancel within 24hrs of your initial order.

* To be eligible for a refund or credit, you MUST EMAIL us with the Email Subject line: CANCEL Order #

*If order has already been processed, you MUST follow return procedures below. DO NOT reject package. Refund or credit will not be processed. 

 

SHIPPING

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24-48 hours after the order is placed. If your item is in stock then the warehouse and USPS process the orders, which can take an additional 12 to 24 hours.Items can also be shipped from our manufacturers. When the manufacturer and/or our out of US warehouses and/or China Post process the orders, it can take an additional 1–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time. If shipped from the US it can take 5 to 10 business days. 

Holiday Seasons and Sale Items:

Please allow between 15-45 days for your order to arrive. If more than 45 days have passed please email us at sales@crashtheory.shop to review the status of your order. Refunds will be handled through email if necessary.